Refunds & Returns Policy

Overview

Our refund and returns policy is designed to ensure customer satisfaction, with a period of 30 days from the date of purchase to request a return or refund. If more than 30 days have elapsed since your purchase, we unfortunately cannot process a full refund or exchange.

To qualify for a return, items must remain unused, in the original condition as when received, and in the original packaging.

Certain items are non-returnable, including:

  • Perishable goods such as food or flowers
  • Newspapers or magazines
  • Intimate or sanitary items
  • Hazardous materials
  • Flammable liquids or gases

Additional Non-returnable Items:

  • Gift cards
  • Downloadable software products
  • Certain health and personal care items

A receipt or proof of purchase is required to complete your return. Please refrain from sending your purchase directly to the manufacturer.

Partial Refunds

Partial refunds may be granted in specific cases, including:

  • Books that show obvious signs of use
  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
  • Items not in their original condition, items damaged, or with missing parts for reasons not due to our error
  • Items returned more than 30 days after delivery

Refunds

Upon receipt and inspection of your returned item, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method within a designated timeframe.

Late or Missing Refunds

If you have not yet received a refund, please follow these steps:

  1. Recheck your bank account.
  2. Contact your credit card provider, as it may take some time for the refund to post officially.
  3. Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please reach out to us at .

Sale Items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges

Exchanges are offered only for items that are defective or damaged. For an exchange of the same item, contact us at and send the item to: .

Gifts

If your item was marked as a gift when purchased and sent directly to you, you will receive a gift credit equivalent to the item’s return value. Upon receiving the returned item, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift, or if the gift giver had it shipped to themselves to give to you later, we will process the refund directly to the gift giver, notifying them of the return.

Shipping Returns

To return your item, please mail it to: .

Important details:

  • Return shipping costs are the customer’s responsibility and are non-refundable.
  • In the case of a refund, the cost of return shipping may be deducted from the total refunded amount.

Shipping timeframes for exchanges may vary based on your location.

For high-value returns, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Need Help?

If you have any further questions regarding our refunds and returns policy, please reach out to us at . Our team is here to assist you.